Wrong Name on HubSpot Academy Certificate

Academy HubSpot Academy Support
1

Hi. Please my social media marketing certificate is displaying the wrong name. I have gone ahead to change the name on my profile and have made a complaint earlier, but after regenerating the certificate it still shows the wrong name. Please help. I really need the certificate in the correct name.

2

Hi @CEKEH,

Thank you for reaching out!

We have gone ahead and regenerated the certificate for you. We appreciate your patience on this but, please let us know if it is still not appearing.

Best,

@JenWeiss

3

Hi. I just viewed the certificate again and I still see the same wrong name
as before. Nothing has changed.

4

Hello HubSpot Academy Support,

My HubSpot Academy Inbound Sales certification is showing the wrong name on the certificate.

The name currently displayed on my certificate is:

“stayinyourlimitsplease n/a”

My correct name is:

“Muhammad Usman Ghafoor”

I have already updated my HubSpot profile with my correct name, and my profile now shows “Muhammad Usman Ghafoor”, but the certificate still shows the old incorrect name.Please regenerate/update my certificate with my correct name.

Thank you.

6

Hi @MuhammadUsman and welcome, we are delighted to have you here!

Thanks for reaching out to the HubSpot Community!

You mentioned that you’ve already updated your profile, thanks for that. Can you please confirm that it is indeed in this location (steps indicated below) that you’ve done the update?

I’m asking because when checking internally, I do not see the name you mentioned in your account, I still see “stayinyourlimitsplease n/a” on my side.

To have the name updated on your certificate you’ll need to update the name here please:

Go to your profile picture → Profile & Preferences, and update your First name and Last name with the correct name.

When the name is updated there, give it a few minutes and a refresh if it doesn’t update right away or try in an incognito window to see if it helps.

Also, make sure that these updates are being done on the same portal you’re using to do the Academy certifications.

If after these steps you are still not seeing the updated name, please let me know and I’ll investigate it for you.

Thanks and have a wonderful day!
Bérangère

8

I tried again, and it worked this time. My profile has been successfully updated. Hopefully, the name on my certificate will also be updated after a few minutes.

9

That’s great to hear @MuhammadUsman, thanks for the update!

Your certificate should reflect the new name soon.

If you notice anything out of sync after a little while, feel free to let us know.

Congrats on getting everything sorted! :raising_hands:

Bérangère