Had an idea that was bouncing around my head that when a customer / client was browsing around in our web app, if they open the chat window / interact with specific features that when the chat window opens, we could dynamically pre-populate the chat box to allow the user to start interacting with us with minimal input on their end
for example, if they were on a certain invoice and clicked a “I need help” button, it would open the chat box with a message that already contained the order number (something to the effect of “I need help with my order 123456” and allow them to add any additional details before the message is sent off
Status: Idea Submitted
I would benefit from this feature as well. It’s something that’s currently possible with Intercom’s chat widget
This seems like a no-brainer and a big miss not having this feature
This would be amazing. Currently we are looking at integrating the chatbot with our website search - and this would help make the integration a lot more seemless