Hi! We really want to use the hubspot chat feature, since most of our service sis on the Hubspot platform, but the current chat company we use (Comm100) allows our representatives to see what the customer is typing in real time before they send the message. This allows them to prepare the right response and makes their chat conversations like 100 times more efficient. Is this something Hubspot could ever implement?
Hi @KateRobinson180,
This has been requested by other users before but HubSpot is currently not planning to implement this, see here:
"This feature is not currently planned by the HubSpot Product Team as it is not a function that is in line with HubSpot’s strategic vision for the Messages tool.
People will still be able to vote/comment ont his request - should anything in HubSpot’s planning change the thread will be updated."
Best regards!
What is the strategic vision for the message tool and what does the vision have to do with not including a key feature that is standard for most chat platforms? Please point me to the previous request for this feature as I don’t see where else this was mentioned. I can’t imagine this is the only thread for this request! This is a huge pain point and if the vision is to not improve the chat platform, then we will likely need to move on from HS in the future.
Bummer, this is the one reason that we continue to use Live Chat and not HS’s chat feature. Seems like a standard that should need no discussion!