Hi all, I am happy to announce we will be releasing this feature into Beta next week.
The power of the Knowledge Base and Live Chat has been combined to provide a self-service first, visitor experience. This feature will allow customers to set up Knowledge Base search in the chat widget, so visitors can first search right from where they are on your site.
If you are interested in being part of the beta, please fill out this form and we will send out an email as soon as this is available in your portal.
Thank you!