HubSpot Community

Web widget for Knowledge Base and Tickets

HubSpot Ideas

Status: Delivered

Status history

Delivered, June 12, 2026 (post #10)
In Beta, June 12, 2026 (post #5)
In Planning, June 12, 2026 (post #4)
Delivered, June 12, 2026 (post #1)

goconnor April 22, 2020, 10:38am 10

Adding the knowledge base to your chat widget is now available to all Service Hub Professional/Enterprise customers. For instructions, please read this knowledge base article

Topic		Replies	Views	Activity
Contextual Knowledge Base Widget HubSpot Ideas content	4	2797	July 17, 2023
ChatFlow: Allow User to add alternative to Knowledge Base search Knowledge Base Tool conversations-inbox , chat , content	4	3582	November 19, 2022
Allow chat widgets to include both knowledge base search & chatbots HubSpot Ideas chatflows	2	1702	January 20, 2023
Customer Agent Chat with knowledge base search needs open message box HubSpot Ideas chatflows	0	278	May 15, 2025
Live chat on the knowledge base Knowledge Base Tool content	1	1623	December 5, 2020