visitor data: browser, location, IP address, etc

Service Hub Tickets & Conversations
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1

Hi everyone,

Our technical support team is moving over from another chat support tool to using HubSpot Chat. The other tool allows for our support agents to see the chat visitor’s browser type, device type, location, IP address, the website page they’re on, etc. This is useful when providing tech support for our online app - especially the browser and device type. Is it possible to see this information in the Conversations Inbox about the person we are chatting with?

Thank you,

Jenny

2

Hi @Jenny26,

As far as I know, this is unfortunately not possible at this stage. You can however request this in the HubSpot Ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas

These requests submitted to the HubSpot Ideas section of the community are reviewed by the HubSpot product team, based on their popularity and the assumed demand.

Have a great day!

3

Thank you, Karsten! I’ll request that update.