Unable to create a new article

Academy HubSpot Academy Support
1

Hi,
Your assistance is much appreciated.
Doing academy course, and trying to create an article.Instructions: " Click the button below to go to the knowledge base home page and create your first knowledge base article."
There is no button! how do you add an article?

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Thanks

2

it looks like you don’t have the correct level of subscription for your Service Hub. You have to have at least a Professional level.

3

Thank you SFowler9
Yes, my thoughts exactly.
However, the course does not mention anything about needing to upgarde subscription, and provides what looks like a temporary membership .
It will be great if this point can be clarified.

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4

I totally agree that should be called out out front. You should put that out in the ideas area for HubSpot to see!
If this helped answer your question, please mark this as an accepted solution. Have a great day!!

5

THank you.
I gave up on HubSpot. Providing courses with functional issues and that are poorly supported is not a company I would like to take courses from, or use as a service.
What a complete waste of time.

6

I have the same problem right now. Why HubSpot being 2026 can’t create a Sandbox or simulator of the system with all capabilities? Can HS moderator step in on this issue?