HubSpot Academy Practice Exercise Not Recognizing Completion — Create a Knowledge Base Article

Academy HubSpot Academy Support
1

Hello HubSpot Academy Support Team,

I am completing the “Create a Knowledge Base Article” practical exercise in HubSpot Academy Practice Mode.

I have entered the article title and content, confirmed the Article URL, added the meta description, assigned a category, and saved the article. However, when I click “Submit exercise,” the system continues to display a message stating that some required steps are unfinished.

I have reviewed the exercise instructions and checked the required fields, but the issue persists.

Could you please help me identify why the exercise is not recognizing my completed work?

I can provide screenshots of the article editor and the error message if needed.

Thank you for your assistance.

2

Hello @abdurrehman_sheikh,

Welcome to the community and thanks for posting here!!

I’ve taken a look into the course on our end, and your progress is showing that you completed the exercise. Would you mind clearing your cash and checking again to see if you’re having any issues there?

Thanks!

Sam, Community Manager