Support Form Attachments not Displaying

[HM_Support]

Hi,

I reviewed this ticket: https://community.hubspot.com/t5/Tickets-Conversations/Support-form-attachments/td-p/269367

And I can’t seem to find the file in the same view. Any insight from @Josh or others would be greatly appreciated!

Ticket View_No attachment

Here are the steps I took:

1. I created a Hubspot form and added File Field Types.

2. I submitted the form with file. I confirmed The submission details has the link to the image: (Marketing > Forms > Submissions> View Submission)

Submission Details

3. I confirmed the Admin Notification also shows File:

admin notification file

4. And when I go to the ticket view for that ticket, no attachments are shown.

Ticket View_No attachment

I do have more than one field for uploads. Could that be the issue?

[Josh]

Hi @HM_Support,

If you go to View All Properties and then search for the other file upload referenced on the form, do you see it there?

If not, let’s do a screenshare to try and resolve the issue. You can book time with me using my signature. I’m happy to help if I can.

Josh

[VLacroix]

Hi, i have the same problem with attachment. My clients insert pictures but they don’t appear on the ticket. Can you help me ?

Thanks !