Hello,
My team uses Hubspot as their inbox. I would love a way to have multiple owners be assign to a ticket.
Hello @FToothaker, you can try adding custom owner properties. With this, you should be able to add multiple owners to your tickets, e.g. CS owner, sales owner, etc.
@FBaumstark how does that work? We have custom properties in our database for essentially 3 owners, yet when we create a ticket we can only assign one of those 3 owners as the ticket owner. So when we automate, we can only assign that ticket owner (or specific individuals) to do anything, we can’t assign the other company owners. What I’d like to be able to do is associate 2 (or all 3) of the company owners as ticket owners, which would allow me to select owner 1, 2, or 3 when automating tasks. Does your solution work for this? If so, can you point me in the right direction to understand how to do this?
@FToothaker has anyone responded to your inquiry? Looks like you have 19 upvotes, meaning you are not the only one requesting this idea.
Seems like a simple fix. Does HubSpot review these boards? I guess we shall see. `: )
BTW, I did figure out how to do this. While there’s still one official “ticket owner” you can assign a ticket to the other people (like how I mentioned above I wanted to do). I think I posted my solution in a thread I had started… https://community.hubspot.com/t5/Tickets-Conversations/Assigning-2-or-3-ticket-owners/td-p/862559