When attempting to merge tickets, the option to Merge tickets is not listed in the ACTIONS dropdown menu. Any ideas on why it is not there?
Hi @LeeW,
Could you please share a screenshot of what you are seeing there? Also, are you seeing the option to merge for contacts and companies and just not for tickets?
Thanls Olivia. I found a Actions window if I put the mouse over the ticket and Preview the ticket. There is a Merge option there.