The ACTIONS dropdown menu does not provide the option to merge tickets when trying to do so. Any theories as to why it isn’t present?
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Hi @MBrigs,
The most likely reason is that you do not have edit permissions for this ticket. A bit more unlikey but possible, there have been more than 250 merge actions on this ticket record.
I’d recommend reaching out to an admin to check that you have the necessary ticket edit permissions: Manage user permissions
Hope this helps!
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BMughal2 The Merge Tickets option might be missing due to:
- Permissions: You may lack the required access.
- Settings: The merge feature might not be enabled.
- Ticket Status: Some statuses may prevent merging.
- Compatibility: Tickets may need to meet specific criteria to merge.
Check these or contact your admin for assistance. Read more for detailed troubleshooting steps. Hope this helps!
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