Hello
I’m new at using HubSpot, we just purchased the Customer Starter platorm.
I have looked into the posts, but not sure I found my answer.
In the Inbox view, the right part gives informaiton about the contact and company.
Is there a way to customize this section ? We do not need all realted to commerce for example, (payments and all) I would like to reduce the section to what we use. (tickets, deals, Services)
Thank you
A.
Thank you for your suggestion @ACastonguay!
I’ve noticed a similar idea already present in our Ideas Forum: Ability to Customize View in Conversations Inbox. To contribute, you can upvote the existing idea and share more details about your specific use case in the comments!
Best,
Kennedy
Hi! Yes, you can definitely customize the right-hand sidebar in the Inbox view to better suit your needs.
If you haven’t solved it yet, go to:
Settings > Objects > Activities > Record Customization > Customize Right Sidebar
There, you can remove the commerce sections and rearrange or add what matters most, like Tickets, Deals, and Service details.
This will make your view much cleaner and more focused!
If you’d like, I can also guide you step by step or help optimize your overall HubSpot workspace.
Just let me know!
Hello,
Thank you for this,
But could it be that with Starter pack we can not do this ?
I do not see Record customization in Activities
Thqnk you
Annie
At this time, record customization is not possible for Activities.