Hi Everyone,
Does anyone have a way for Aircall to send an SMS using a workflow?
As it is right now, Aircall doesn’t seem to be a trigger or action in workflows.
Ideally, we’d like it to send a confirmation SMS to a contact individually when they complete a form that’s hosted on HubSpot.
My next thought was to use Zapier, but I see that Aircall doesn’t ingrate with it (!!!).
Any other ideas?
Thanks!
Hi there! Aircall now supports sending SMS directly from HubSpot workflows through the Send SMS action. You can create a contact-based workflow triggered by a HubSpot form submission, then add the Aircall Send SMS action.
You’ll need at least one SMS-enabled Aircall number connected to HubSpot, and you may need to reauthenticate the integration to grant the required permissions. The recipient’s phone number must include the country code, and each message is automatically logged on the contact record.
The feature is currently in beta, so availability may depend on your account or integration setup. See Aircall’s current guide: Send SMS from HubSpot workflows with Aircall.
I hope this helps!
Moderator Note: this post was reviewed for relevancy and optimized for clarity on August 31, 2026. Thank you for your contributions to the HubSpot Community!
Thank you, that’s helpful! How would those be used as triggers?
@JAxani No problem! I find the ‘Last Aircall tags’ trigger useful, for example in the example below if the call tag is ‘Deal closed won’ it can trigger a change in the deal stage and a marketing email to be sent.
Other examples might be to automate the creation of tasks and send internal email notifictions. I hope this helps!
We’d also like to use Aircall sms in a Hubspot workflow. We would like to set up an sms meeting reminder to reduce meeting no-shows. We have had feedback from busy prosoects (in retail/hospo industry) that often arent at their desk/emails so a text reminder for the meeting would be helpful.