Aircall SMS beta feature

Smart CRM & Sales Hub Sales Hub Tools
1

Hi community, I am testing out the new Aircall sms beta feature in HubSpot, where you can create a workflow that sends automated text messages, through the Aircall integration.

I have experience with Workflows and the one I developed seems to be working fine from the HubSpot side. The clients I expect to receive a text are getting one. I can see the activity record in their contact profile, of the sms message sent.

However, in the bottom left hand corner of the activity record, the status says “undelivered”. I find this strange.

To add to my confusion, when I check back into the workflow performance, I can see the activity log of the sms text message and the log code shows “message sent successfully”.

I am getting two conflicting messages within HubSpot.

Here is where it gets interesting, when I log into the Aircall platform, all the text messages are showing as sent, but over half of them are failing to be delivered…but not all of them.

Any ideas on what could be happening?

2

Hi @BJanetos,

Thanks for reaching out to the Community!

Thank you for providing this information. To better understand the context within the CRM and facilitate more effective troubleshooting, would you please be able to share screenshots illustrating the issues you’ve described? Your assistance with this is greatly appreciated.

Thanks!
Diana

3

Hi Diana,

Here is a screenshot of an automated text that did get sent via aircall, it failed to send in the Aircall platform and HubSpot is telling me undelivered:

BJanetos_0-1744637346385.png
BJanetos_0-1744637346385.png976×205 13.5 KB

Here is a screenshot of an automated text the next day, it successfully sent to the client and HubSpot is telling me undelivered:

BJanetos_1-1744637582587.png
BJanetos_1-1744637582587.png976×172 12.3 KB

4

Hi @BJanetos,

Thank you so much for sharing the details and the screenshot. Based on what you’ve provided, the best step forward would be to reach out to our support team. They can look into this issue and determine if it requires any backend adjustments. Since you have a paid account, I recommend opening a ticket with them. They’ll be able to dive deeper into this for you.

Thanks again!

Diana