We have a new user we are inviting to our account. We have attempted to invite them and they receive the original email, then they do not receive the verification code. They have checked their spam folder as well as attempting to resend the code.
Hey @MMTAC this can happen due to your mail server’s settings, it may be configured not to receive emails from the HubSpot server or a server with it’s sender reputation. There’s actually a really helpful guide covering this and how to resolve this on the knowledgebase here.
Hi @MMTAC, if this continues to happen, I encourage you to open a Support ticket so that one of our Support team members can take a closer look at the specific user to help point out potential deliverability issues and how to resolve.
Take care,
