I can’t login to my Hubspot account because I’m not receiving the verification code. I have checked spam and junk emails, checked my O365 Quarantine, added every Hubspot domain to my Safe list, tried the Forgot My Password link (that email also does not arrive), tried from the app, and a different browser.
I did receive emails from a Hubspot sales rep - so not everything is bouncing. But the automated ones do seem to be bouncing. I’ve had to login to the Community with another account just to be able to post - I see a few others have encountered the same issue that have been resolved by having their emails “unbounced”.
The email with the issue is michellek@webbsofficeequipment.ca.
Would greatly appreciate any help!!
Hi @Martin_Hespe and welcome, we are so glad to have you here!
I checked the email address and I couldn’t find any bounce. Just to make sure, can you please send via private message your Hub ID, in case the bounce is on another portal?
Also, can you please go through this article “Not receiving HubSpot system or notification emails” to see if that helps!
Let’s consult our Top Experts: Hi @TomM2, @himanshurauthan and @karstenkoehler do you have suggestions to helps @Martin_Hespe, please?
Have a lovely day and thanks so much!
Bérangère For information, the HubSpot Community is a public space. I have therefore edited your content for security & confidential reasons.
Hello,
thanks so much for your reply! Did you check [email] (wich is indeed working perfectly) or [email] (wich is the address I have issues with…
Thanks and BR,
Martin
Hey @BérangèreL appreciate the tag thank you!
Unfortunately there’s not really any tools for us to be able to verify internal HubSpot email sends on our end. My only recomendation would be the KB article you shared. Would it be possible to Martin to DM you with their email and have you check this?
Hi @TomM2, thank you so much for getting back to me!
I’m currently following up with Martin via DM, but I just wanted to check in case there were any other resources or insights you might recommend.
No worries, I’ll continue the conversation with Martin directly. I really appreciate your help!
Thanks again, and have a great day!
Bérangère
Hey @NMizrahi - thanks for following up here!
I’ve looked up your email address on the backend, and it does appear that it bounced. I’ve gone ahead and un-bounced it, so you should now be good to receive emails again.
Please feel free to send me a private message should you still have any issue!
Shane, Senior Community Moderator
- Double-check this article “Not receiving HubSpot system or notification emails”
- Double-check that your email address is entered correctly and that there are no typos.
- If you’re using a work or school email, sometimes internal filters can delay or block verification emails. You may want to check with your IT team or email administrator to ensure that emails from HubSpot aren’t being blocked.
- If you have another email address associated with your account, try using that to see if the code comes through.
If none of these steps resolve the issue, please send me, via private message, your Hub ID and the email address and I’ll look into this for you.
Thank you for your patience, and please update us here if you manage to receive the code or need further assistance.
Bérangère
Hi @Axemia and thanks for your post on the HubSpot Community!
I have just sent you a private message about this.
Also, I’d like to share this page “Welcome to HubSpot Community Resources & Troubleshooting Tips!”, under “Troubleshooting & Technical Support”, you’ll see the post “New HubSpot user not receiving welcome email” that might help you.
Looking forward to receiving your reply via private message.
Thanks and have a great day!
Bérangère
Hello @STierney , same thing happened to another user from my account: flucca@royalmotors.com.ar (not receiving verification code), can you do the same check as you did before? Thank you very much
I’ve looked up your email address on our end and can confirm it was indeed bounced. I’ve gone ahead and un-bounced it, so you should now be good to receive emails again!