I am not receiving the email with the verification code to log in. My email account (email) was not licensed when the first code was sent, so it likely bounced, and now will need to be reset.
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Hey @ChairHubSpot!
If the email wasn’t licensed when the first verification code was sent, it likely bounced — and HubSpot might’ve blocked future sends to that address.
This can usually be resolved by clearing the bounce on the backend, but since you might not have access to Support, I’d recommend flagging this for a community manager.
@Jaycee_Lewis are you able to help clear the bounce on ebennett@bryantgrp.co so they can receive the verification email?
Hope that gets things sorted!
Jess
I’m still unable to access the account and this conversation has been marked as solution accepted. Can someone help?
Hello, I am having the same issue. I am able to receive password reset emails, but am not getting verification codes. I have added myself as a contact and confirmed no bounce when emailing through hubspot. What else can I do?
Hi @RipeVirtual, Happy to help!
Can you please send over the email address and the hub ID so that I can take a look, please?
Thanks so much!
Bérangère
Hey I’m facing a similar issue on my account with the email - hitesh.t@vdo.ai. I’m not able to get the login code. Can you please help me out with this .
A solution has been accepted, but I’m still not able to log in.
Hi @ChairHubSpot ,
Thank you for reaching out to the Community! And thank you @JessicaBaskey for the comments!
I’d like to invite some more community members who are also subject matter experts to join this conversation.
@RubenBurdin @RSmith0808 - Would you be able to share any insights on this? Your expertise would be greatly appreciated.
Best,
Victor
I’m still unable to log in and now it’s two accounts: the emails are [email 1] & [email 2]. Can anyone please help me here?
For information, the HubSpot Community is a public space. I have therefore edited your content for security & confidential reasons.
Hey, @ChairHubSpot 
I want to close the loop. Please let me know if I can help, and I’ll dig in again. — Jaycee
Thanks, Jaycee. I’m all set now.
Hi
There are few users in my hubspot who are not receving the varification code. Can you please help ?
For information, the HubSpot Community is a public space. I have therefore edited your content for security & confidential reasons.
Hi @RMahanta and Happy Friday!
Thanks for reaching out to the HubSpot Community!
I wanted to let you know that I checked on your request: it looks like the first user’s email bounced, while the second user was able to open the email successfully about thirty minutes ago.
I’ll send you a direct message to discuss the details further.
Thanks so much, and wishing you a wonderful weekend!
Bérangère
The first used is still having the same issue.
Hi @RMahanta, I have just unbounced the user.
Can you please try resending the email?
You should be all set!
Thanks and have a lovely day!
Bérangère
Thaks a lot.
There is one more website with same issue [email address].
This is under [Hub ID] hubspot account
For information, the HubSpot Community is a public space. I have therefore edited your content for security & confidential reasons.
Thanks for the help.
It was really helpful.
We also have one more id [email address] under [Hub ID] hubspot account.
Can you please help me for the same ?
For information, the HubSpot Community is a public space. I have therefore edited your content for security & confidential reasons.
Hi @RMahanta and thanks for sending over the details.
I have unbounced the user, you should be all set now! 
Have a fantastic day!
Bérangère
Thanks for helping