I would like to report that my colleague with Polina Georgieva x) is unable to log into HubSpot. She is receiving the following message: ‘‘We noticed something different about this login. We’re just making sure it’s you. We’ve sent a single-use code to your email address, x’’, however, she is not receiving the code. She already checked the spam/junk folder and allowlisted your domain.
Are you able to assist with the matter and help us solve the situation?
As stated previously, noreply@hubspot.com is included in the allow list and since the user is unable to login, other internal profile settings are inaccessible.
Thank you for confirming, I’m checking our systems and we received the response " 250 2.6.0 <x Queued mail for delivery"
Usually, 250 responses mean, users email server told us they successfully received the email.
I’d recommend reaching out to your IT team to verify where on the server the email ended up. You can share this article with your team for the next steps.
Once you are able to identify what happened, then your colleague will need to request the code again.
In my other company email Id I am unable to loggged into the CRM. I am not reciving the Varification Code. Can you let me know a process to migrate the Email Address to another Company Email Address.
I have a working HubSpot account and am starting a new company MomieGo. I have tried to set up a new account using the email *removed for your privacy* but I don’t get the verification email. Have pinged you a dozen times today and have verified that the email account is working. Really need to get this set up ASAP…
Thank you for reaching to the Community! I checked the email you provided in your message and noticed that it bounced on our side - I’ve unbounced the email and sent you a resubscription email - you shouldn’t have email deliverability issues after you’ve confirmed and updated your email notification subscriptions. Your colleague can resend the user invitation email from your HubSpot account (Settings > Users & Teams) and you should be all set!
Don’t hesitate to reach out if you’ll have additional questions or concerns.
You should have received a resubscription email from us a couple of minutes ago - after confirming that email, you shouldn’t have any problems with the notification emails going forward.
If the email hasn’t arrived, please check your focused inbox and the list of quarantined emails if you have an Outlook or Office365 account - please follow the steps in this article.
I’m experiencing the same issue with a different account.
When attempting to log in, the system says it has sent a code but no code received.
Checked all spam, trash, and email preferences. allowlisted the five email addresses specified by Hubspot, and still not receiving any emails from Hubspot.
Was receiving codes up until yesterday but now nothing.
If a support person could PLEASE reach out I can provide the email address that is having the issue and would love to get this resolved as soon as possible.
Thankyou!
I’m experiencing the same issue with a different account.
When attempting to log in, the system says it has sent a code but no code received.
Checked all spam, trash, and email preferences.
If a support person could PLEASE reach out I can provide the email address that is having the issue and would love to get this resolved as soon as possible.
You should have received a resubscription email from us a couple of minutes ago - after confirming that email, you shouldn’t have any problems with the notification emails going forward.
I know you posted this question a little while back, and I wanted to check in to see if you’ve found a solution.
If you have, we’d be incredibly grateful if you could share the steps you took! Your insights would be immensely valuable for other users in the community who might face a similar challenge.
If you’re still looking for a solution, please let us know!