Hey @RMahanta you’re very welcome, my pleasure! 
Have a wonderful day and looking forward to seeing you around the Community!
Bérangère
In few of my contacts. Leads are getting logged but it’s not getting
tracked.
How can we come over those issues ?
Hi @RMahanta, Could you please create a new post for this question, since it’s a separate topic?
The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.
This helps us keep the HubSpot Community organized and makes it easier for everyone to find the information they need.
Thank you so much!
Bérangère
Noted
Hi @BérangèreL
I am facing same issue for hitesh.t@vdo.ai . Please help me for the same
Hi @RMahanta and @ASharma732,
I have gone ahead and removed the bounce on our end. In order to prevent this from happening again, I would recommend adding our email addresses listed here to your allowlist.
Cassie, Community Manager
Helloooo, Same issue for me ! I am getting crazy
can someone help me 
Hey @GDébarbouillé, Happy to help!
Can you please follow these resources:
- Not receiving HubSpot system or notification emails
- New user not receiving welcome email: PLEASE READ BEFORE POSTING
If after checking these, you still are not receiving the email, please share your Hub ID and email address via DM so that I can check for you.
Thanks!
Bérangère
- Nous avons une communauté francophone ! Si cela vous intéresse, il vous suffit de changer la langue dans les paramètres de votre profil pour y accéder -
I dont understand i tried again it was not working ad this time i received
a code. Can you check is something seems going wrong?
Le sam. 28 mars 2026 à 16:11, Geoffroy Débarbouillé <
geoffroy@ineoanalytics.com> a écrit :
> Hello Bérangère,
>
> i can’t have my hub ID, I can’t connect.
>
> It’s so frustrating
>
> my email address is [email]
>
> What can i do ?
>
Moderation note: The HubSpot Community is a public space. I have therefore edited your content for security & confidentiality reasons.
Hi @GDébarbouillé, I hope that you are well!
Thanks for sharing these details. I’ve unbounced your email address, so you should be all set now.
Let us know if you have any trouble moving forward!
Bérangère
Hello @Bérangèrel,
I have having the same issue regarding not receiving login verficiaiton code sent via email. I see you helped “unbounce” an email for another user with similar. issues. Can you please advise how we. can. get logged in?
@DianaGomez
Hello! I am experiencing a similar issue: i am unable to receive any code to complete my login. I’ve already tried checking spam, quarantine, and all folders as well as requesting allowlisting from our company IT. They said the issue is not on thier end. I made this account to send this message, but Customer Support ticket # is 47957953070 and that has my actual account details that I need access to. Hoping you can have a look at this for me. Thanks!
Hi @Tobler1 and welcome, we are so glad to have you on the HubSpot Community! 
Thanks for sharing those details. I’ve unbounced the email address associated with your support ticket, so you should be all set now.
Please let us know if it still doesn’t come through.
Have a wonderful weekend! 
Bérangère
Hi again, just updating to say it’s been resolved. There was a block associated with my email address that they lifted and I can once again receive the codes to login. Thanks!
Thank you, all good now 