New user not receiving welcome email: PLEASE READ BEFORE POSTING

Community Manager

If you are adding users to your portal and they are not receiving the welcome email in their inbox, please ensure you follow the steps outlined below before posting: 


1. Check junk/spam folders


2. Verify the email address spelling is correct


3. Follow the steps outlined in this article


These steps include: 

Whitelisting the following email addresses: 


Whitelisting IP addresses (see in article


4. Resend the invitation 

You can do this within your portal by navigating into settings>users & teams>search for the specific user who has the pending invitation and resend the email. 


If you are still stuck after following those steps, please share: 

1. Email address of the user

2. Portal you are trying to add the user to

3. Confirm where in the process the user is getting stuck

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