New user not receiving welcome email: PLEASE READ BEFORE POSTING

[#1]

If you are adding users to your portal and they are not receiving the welcome email in their inbox, please ensure you follow the steps outlined below before posting: 

1. Check junk/spam folders

2. Verify the email address spelling is correct

3. Follow the steps outlined in this article

These steps include: 

Whitelisting the following email addresses: 

• noreply@hubspot.com
• success@hubspot.com
• hubspotreports@hubspot.com 
• notifications@hubspot.com (specifically for lead revisit notifications)
• notifications@email.leadin.com

Whitelisting IP addresses (see in article) 

4. Resend the invitation 

You can do this within your portal by navigating into settings>users & teams>search for the specific user who has the pending invitation and resend the email. 

If you are still stuck after following those steps, please share: 

1. Email address of the user

2. Portal you are trying to add the user to

3. Confirm where in the process the user is getting stuck

[#2]

Hi, 

I have the same issue with adding jim.gilbert to the crm, sales & marketing hub. The invite doesn't arrive to his mailbox.
I tried whitelisting as well but it doesn't work, could you check what happened?

Benjamin

[#3]

Hi @WTBurgess,

If you are still experiencing this issue can you please direct message me the information requested above? 

Thank you,
Jenny

[#4]

Hi

I have the same issue:

I have set up four users already, three using the godaddy email that I have created for them as new users for a new company.  Now the fifth user - also on the same godaddy email domain - has been setup, but no invite email recieved. 

FYI: so far I have - 

Deleted and recreated the user account in hubspot

Checked deleted and spam folders in the outlook.com client

Added the five hubspot smail addresses as recommended into the whitelist

I have not been able to add the IP as I don't see a way to get to that level from within the outlook.com client.

Given that for three other users set up this way (same hubspot, same email domain) all have been fine, I am finding it hard to see what would be different in this case.

Any Ideas?

Ken

[#5]

Hi @kenhickling62,

I have reached out to you directly with next steps.

Thank you,

Jenny

[#6]

Hi i have done all the above whitelisted and checked my e-mails but hes still not recieved an email with his invitation.

[#7]

Hi @guyricha,

Can you please direct message me the email address for the user you are having issues with?

Thank you,
Jenny

[#8]

Hello,

I am having the same issues --- I am adding a new member and they are not receiving the email invite to joing our hubspot profile. Checked their spam etc. No luck.

Can you assist?

[#9]

Hi @Pasquars36,

Can you please direct message me the email address in question and I can investigate this further? 

Thank you,
Jenny