New user not receiving welcome email: PLEASE READ BEFORE POSTING

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If you are adding users to your portal and they are not receiving the welcome email in their inbox, please ensure you follow the steps outlined below before posting: 

1. Check junk/spam folders

2. Verify the email address spelling is correct

3. Follow the steps outlined in this article

These steps include: 

Whitelisting the following email addresses: 

• noreply@hubspot.com
• success@hubspot.com
• hubspotreports@hubspot.com 
• notifications@hubspot.com (specifically for lead revisit notifications)
• notifications@email.leadin.com

Whitelisting IP addresses (see in article) 

4. Resend the invitation 

You can do this within your portal by navigating into settings>users & teams>search for the specific user who has the pending invitation and resend the email. 

If you are still stuck after following those steps, please share: 

1. Email address of the user

2. Portal you are trying to add the user to

3. Confirm where in the process the user is getting stuck