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New user not receiving welcome email: PLEASE READ BEFORE POSTING
Mar 19, 2019
4:50 PM
- last edited on
Aug 17, 2020
9:11 AM
by
sharonlicari
If you are adding users to your portal and they are not receiving the welcome email in their inbox, please ensure you follow the steps outlined below before posting:
1. Check junk/spam folders
2. Verify the email address spelling is correct
3. Follow the steps outlined in this article
These steps include:
Allowlisting the following email addresses:
- noreply@hubspot.com
- success@hubspot.com
- hubspotreports@hubspot.com
- notifications@hubspot.com (specifically for lead revisit notifications)
- notifications@email.leadin.com
Allowlisting IP addresses (see in article)
4. Resend the invitation
You can do this within your portal by navigating into settings>users & teams>search for the specific user who has the pending invitation and resend the email.
If you are still stuck after following those steps, please share:
1. Email address of the user
2. Portal you are trying to add the user to
3. Confirm where in the process the user is getting stuck
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