I am trying to invite a new user to my Hubspot account but no verification email is coming through. I have tried adding to allow list, checking quarantine, confirming email, and even adding email as contact in Hubspot to check for bounce. None of these have worked.
I have read through all the FAQ but no existing solution seems to work. I even tried this route once prior but the moderator never responded to me once they first sent me a message. Could you check to see if the requests are bouncing internally? Any ideas on how to resolve?
Hi @SJones28
Thank you for reaching out!
Sorry this is happening to you - would you mind sharing with me via DM the email address of the user?
Thank you!
Best
Tiphaine
Hi @SJones28
Thank you.
There was one bounce for Steve, with the following response from your email provider:
550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient’s email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 Fix bounced or rejected emails - Gmail Help q4-20020ad45744000000b00456344a8d86si5270990qvx.124 - gsmtp
It probably happened when an email was sent to them when the email address was not activated by your IT Team.
That should work now if you try again.
For Sean however, I can see no bounce but also no system emails sent?
Thank you!
Best
Tiphaine