Is there an easy way to report chatflows so that I can see if a conversation has converted a new contact?
Our current bot uses contact info as a property and when a consumer has reached those ‘action/questions’ it starts a ‘contact info’ action but it closes whether someone leaves their info or not, which is confusing because if the user selects it just takes them to a form, but I can’t find reporting that tells me how they got to the form. Could be from the chatbot, live agent, directly from website, etc…
It makes really difficult to analyze whether or not the chat bot is working well or not. In the analyze tool it might say 27 started, 3 completed, 24 abandoned. But my assumption is that when users get to a point where they no longer need the bot, they continue their course without a closing action. Which is why there are so many abandoned chats. Or is the chat bot really doing poorly? Anyone else having these issues?
Hi @viens666 ,
Is there a specific reason why you push users to a form from the chatbot, as opposed to having the chatbot directly collect that information and create the contact? Depending on what your specific use case may be (and I definitely recognize there may be reasons why you want to push someone to a from!), having the chatbot collect the information will not only help you with reporting, but may also increase conversions as you’re saving your visitors from having to take an extra click to the form. This is what I do with most of my bots!
Whitney
Unfortunately I have no decision in what questions/answers go into the chatbot or whether it collects information verse form. I am just trying to get some reporting info to help the marketing team make their desicion. It honestly sounds as though the bot needs to be re-created differently(or atleast make a test bot) I mean, if users are clicking to the form and they are filling it out that’s great!! I just don’t know if that is happening with current reporting properties. Hard to tell if the bot is working well or not based on the reporting info I have gathered. Everything looks great in terms of single actions closing, except when a user gets to ‘do you have other questions’ --Seems at this point they are leaving the bot without completing a closing action. Which is fine if it helps them. Hard telling not knowing. I appreciate your response Whitney, thank you!
Hi @viens666 ,
That makes sense!
Something else that could be a workaround for your marketing team (if they don’t want to rebuild the bot/change how it works) would be to clone the page the form is on and publish it on a unique URL that is only linked to through the chatbot -- that way you would know that any submissions on that page are coming from the bot.