Chatbot Notifications not working

Smart CRM & Sales Hub Account & Settings
1

No one on our team is receiving notifications when a chat is started on our website. It appears that our settings within Hubspot are correct, but nothing pulls through to email, or mobile. We’ve even tried to add slack for notifications and had no luck.

Any ideas?

2

Hi @RBatisto,

Thanks for reaching out!

Are you referring to live chat notifications or chatbot notifications?

If you are referring to chatbot notifications, I wanted to refer you to this post where @Ian_Matt explains some workarounds for chatbot notifications since these notifications do not currently exist in the notifications menu.

If your team is not receiving system emails, such as live chat notifications, I wanted to refer you to this knowledge base article with troubleshooting steps.

Best,

Kristen

3

Thanks @kvlschaefer

I apologize, but I don’t know the difference between the two. Can you help me understand?
Then I can check out your links.

Thanks!

4

Hi @RBatisto,

Sure! Live chat allows your website visitors to connect directly with your team, while a chatbot is a bot that sends a series of questions and automated responses to a visitor that are captured in your CRM.

Let me know if that helps :slightly_smiling_face:

Best,

Kristen