hubspot isnt sending me webchat email notifications

hubspot isnt sending me webchat email notifications - ive tried everything on other threads…it used to work but suddenly doesnt e.g. setting notications on, checking my email, checking my spam etc - nothing works.

Hey @joshwhite

  • Ensure that your webchat notification settings in HubSpot are enabled. You can find guidance on setting up user notifications here .

For more information consider checking this article here in detail: Not receiving HubSpot system or notification emails

tried this - has not worked im afraid :disappointed_face: still not gettign emails or browser notifications? need a call from hubspot

umm im still at a loss?? so this is unresolved still - also why are others able to accept solutions, thats just silly

Hi @joshwhite,

Thanks for reaching out to the Community!

I was reviewing your case and I believe it may have been due to your email having a bounce. I’ve removed it now, please let me know if you are now receiving the notification now :slightly_smiling_face:

Best,

Diana