Hello, am I supposed to get email notifications when users message us through the live chat box on the website? because I am not getting any even though the notification settings are all on and I tried to filter the email in my inbox and there was nothing. all i am getting is a browser notification.
Have you modified your account or user notification profile and disabled email notifications by any chance? If not, make sure you are assigned to the live chat as a user, or the inbox it connects to (if any - there is a set of inbox settings where you can select users and teams with access to that respective inbox).
Hi @AGULF,
Just to confirm, you made sure you have email notifications enabled?
If so and if you’re still not receiving emails, please go through these troubleshooting steps: Not receiving HubSpot system or notification emails
Please also make sure you’re assigned to the inbox, you can find the settings here: Set up the conversations inbox
Best regards!
Nothing has worked. I get other emails on Outlook like verification emails for example but not the emails for the live chats… I am also assigned to the inbox.
@AGULF if you checked all of the linked settings, have disabled and re-enabled notifications and went through all of the linked troubleshootings steps, then this is as much as I can do. This is a user-to-user community. For technical support by HubSpot, I’d recommend reaching out to support in-app directly via email.