Hi All,
I’m not getting live chat notifications to my email address. I’m getting the notifications within HubSpot, but I prefer the notifications to be sent to my email address. I have enabled the below notification, and I’m still not getting any emails. Is it something to do with live chat assigning or maybe something more?
The top screen shot will only notify you if the chat is assigned to you, so that could be an issue here. Are you assigned to the chat channel or on the primary team for that chat?
You may also need to check your spam filters on your email- that is another common issue.