Certificate name correction request

Academy HubSpot Academy Support
1

Hi HubSpot Academy Team,

I recently completed a HubSpot Academy certification using my account (email).
However, my certificate currently shows the name “Design Work” instead of my correct name “Muhammed Aslam P.”

Please help me update or reissue the certificate with the correct name.

Certificate link: [link]

Thank you,
Muhammed Aslam P

2

Greetings(Assalam o Alaikum) @aslam0,

You can change the name on the certificate by following the steps below:

  1. In your HubSpot account, click your profile picture in the top right corner.
  2. Select Profile & Preferences.
  3. Select General section(if not coming bydefault)
  4. Update the First name and Last name fields to your preferred name.
  5. Click Save.

DilshadShaikh_0-1762323149441.png
DilshadShaikh_0-1762323149441.png1221×793 127 KB

How do I update the name on my certification badge?
You can update the name on your certification badge by updating your name in your HubSpot account.

Here’s the knoledge base url that you can refer:

https://knowledge.hubspot.com/user-management/profile-and-preferences

Hope this helps, if it does then help the community by marking it as a solution.

Happy HubSpotting.

Thanks & Regards,

Dilshad Shaikh

3

Hi HubSpot Team, I have updated my profile name to Sukaina naz, but my Digital Marketing certificate is still showing my previous name. I need the updated official PDF for a scholarship application. Could you please manually regenerate my certificate?

4

Hi @Sukain :waving_hand:
Happy New Year and thank you so much for reaching out to the HubSpot Community!
We’re excited to see you progressing with your Digital Marketing journey! At this time, we’re unable to regenerate the certificate, but we’re here to help with any other questions or support you might need!
1. Could you please check the solution from @JorgeFuentesZ on this similar post “Update name on certifications”, mainly these 2 points:
- “Log out and back into your account to see if changes are reflected.”
- “Also, make sure that these updates are being done on the same portal you’re using to do the Academy certifications.”
2. Can you also have a look at this article “How do I change the name displayed on a certification?”. Have you checked the following:
“To check your certification again:
In your HubSpot account, click your account name in the top right corner, then click HubSpot Academy.
At the top of the Academy dashboard, click the My learning tab.
In the left sidebar, navigate to Completed. Your completed courses will display on the right.
To view a certification, click View certification. The certification should display the updated name. If the updated name isn’t displaying, wait a few minutes, then refresh the page and check again.”
Let us know if that works please?
Have a brilliant day @Sukain!
Bérangère

5

Hi Academy team, I’d like to request a correction to my certificate name. It currently shows Augustina Ukachukwu, but it should be Augustina Ulumma Ukachukwu. Please let me know what details you need to update it.”

6

Hello, I recently passed the HubSpot Email Marketing Certification. My certificate was issued under “Al Mahi,” but my correct name is “Mahi Chudhury.” I’ve updated my profile. Could you please reissue my certificate with the correct name? Thank you.

7

Hey @Mahi07,

Thanks for reaching out here!

I see that you recently made these changes. Would you mind confirming that you’ve followed the steps of logging out and logging in, as seen in Ber’s comment here?

If that doesn’t work, would you mind also attempting to clear your cache and try again?

Let us know if that works for you!

Sam, Community Manager

9

I’ve changed the the name which automatically corrected the the name in the certificate as well..thanks…

10

Hey @Mahi07,

Thank you for the update. I’m glad to hear everything is working now!

Sam, Community Manager