Hi @Basem and welcome, we are delighted to have you here!
Thanks for reaching out to the HubSpot Community!
When checking internally, I can see a name in Arabic on your profile.
To update the name on your certificate, you’ll need to click your profile picture, go to Profile & Preferences, and confirm that the First name and Last name fields display your correct name. Occasionally, the changes may not save the first time, so please double-check before continuing.
Next, go to HubSpot Academy → My learning → Completed, and reopen the certificate. You may need to log out and back in to see the updated name. If the change doesn’t appear right away, wait a few minutes, refresh the page, or try opening HubSpot in an incognito window.
Please also make sure these updates are made in the same HubSpot account or portal where you completed your Academy certifications.
To check your certification:
In your HubSpot account, click your account name in the top-right corner.
Select HubSpot Academy.
Click the My learning tab at the top of the Academy dashboard.
In the left sidebar, select Completed.
Click View certification next to the relevant course.
Your certificate should now display your updated name. If it doesn’t, please wait a few minutes, refresh the page, and check again.
Please let us know if you have additional questions, we are here for you!
