it is currently not possible to set agent availability per channel (e.g. able to have 3 chats, 1 call and 5 emails). Adding this will significantly help with managing Service requests and setting agent availability
Related topics
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
| Agent/User availability for calls | 1 | 493 | August 15, 2024 | |
| Set assigning chat rules based on how many chats the agent is working on currently | 3 | 1135 | July 25, 2023 | |
| Per-Channel Availability Status for Agents | 0 | 18 | June 9, 2026 | |
| Report on tracking agents offline/online availability on Conversations tool | 3 | 907 | January 10, 2025 | |
| Help desk: Change display and availability for different chats | 0 | 125 | September 8, 2025 |