it is currently not possible to set agent availability per channel (e.g. able to have 3 chats, 1 call and 5 emails). Adding this will significantly help with managing Service requests and setting agent availability
Status: Idea Submitted
Status: Idea Submitted
it is currently not possible to set agent availability per channel (e.g. able to have 3 chats, 1 call and 5 emails). Adding this will significantly help with managing Service requests and setting agent availability