Hi team! Posting on behalf of a customer here:
Would be immensely helpful if HubSpot would support an availability feature that’s specific to calls. Much like the omni supervisor of SalesForce or even chat availability within HubSpot, would be great to have a dashboard to check if users are available for calls + route calls according to the next available agent.
Thank you!
Status: Idea Submitted
+1 on behalf of a customer! 