Adjust chat waiting time

[JHooiveld]

Hi,

In the case a support team is to busy to respond to a chat request directly, we can ask for email address. But, it would be great to be able to adjust the waiting time from 1 minute to a bit longer time.

Then we have more chance to offer support directly, instead the need to follow up on emails.

Thanks,

Jens

[DarrenScottUK]

This is needed and is available with competitors tools so why not here, or even a position in queue. THis gives contacts the option then of knowing how long they should expect to wait or to leave their details. Currently theres 0 indiciation for a contact.