Hello, I have connected my mail to ‘inbox’ and it is creating new ticket each time I have a new email.
I see new ticket has attachments coming from email and it is retrieved on UI via ‘api/sales-views/v1/attachments/ticket/1165556725’.
Endpoints I have tried and unable to get attachments:
https://api.hubapi.com/crm/v3/objects/tickets/1165556725
https://api.hubapi.com/crm/v3/objects/tickets/1165556725/associations/attachments
gives: “message”: “Unable to infer object type from: attachments”
https://api.hubapi.com/crm/v3/objects/emails
https://api.hubapi.com/crm/v3/objects/tickets/1165556725/associations/engagements
gives me an assoc object, but I’m unable to get engagement by that id by calling https://api.hubapi.com/crm/v3/engagements/16726117613
Good way to solve this is to set Ticket property automatically (on create ticket from email flow).
Please give ideas, Thanks