Create ticket from API and connect with inbox

Developer Support APIs & Integrations
1

Hello

I am creating tickets from API and would like to associate the ticket with specific inbox. Is it possible? Could anyone post an example or reference for this?

2

Hi, @karkaletsis :waving_hand: Thanks for your question. It definitely makes sense to want this feature. I can see why it would be useful.

In this case, it is not possible. We can associate an Engagement to an Object or vice versa, for example, but not a Ticket to a specific converstaion inbox via an API call. You can set pipeline and owner if needed. Or any of the default Ticket Properties.

Example:

{
 "properties": {
 "subject": "This is a test ticket",
 "content": "The content of the ticket",
 "hs_pipeline": "0",
 "hs_pipeline_stage": "1",
 "hubspot_owner_id": "123456789"
 }
}

Best,

Jaycee