Tickets & Conversations

Latha
Participant | Platinum Partner
Participant | Platinum Partner

Spamming using Chatbot

SOLVE

Hi Community,

 

What are the flood control measures we have in place in the chatbot ? Can anyone write a script to send repeated messages to spam us ?

 

Appreciate your help,

 

Latha

 

 

1 Accepted solution
RocketDollar
Solution
Participant

Spamming using Chatbot

SOLVE

We required an email before someone could message a live team on our chatbot. 

 

spamming and low-quality customer conversations dropped dramatically. 

View solution in original post

5 Replies 5
RocketDollar
Solution
Participant

Spamming using Chatbot

SOLVE

We required an email before someone could message a live team on our chatbot. 

 

spamming and low-quality customer conversations dropped dramatically. 

BHill8
Member

Spamming using Chatbot

SOLVE

Is it possible to request and email before they can chat? I only see the option in Hubspot "immediately after the first message is sent" 

 

0 Upvotes
DianaGomez
Community Manager
Community Manager

Spamming using Chatbot

SOLVE

Hi @BHill8, hope you are doing well! 

 

It is not possible at the moment, however it is in planning. You can follow the idea here, to make sure you receive the feature updates.

 

Hope this helps,

Diana


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0 Upvotes
Latha
Participant | Platinum Partner
Participant | Platinum Partner

Spamming using Chatbot

SOLVE

Great idea. Thanks.

sharonlicari
Community Manager
Community Manager

Spamming using Chatbot

SOLVE

Hey @Latha 

 

Thank you for post. I will investigate this for you, as soon I get any information I will contact you again.

 

Best,

Sharon


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0 Upvotes