Spamming using Chatbot

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Occasional Contributor

Hi Community,

 

What are the flood control measures we have in place in the chatbot ? Can anyone write a script to send repeated messages to spam us ?

 

Appreciate your help,

 

Latha

 

 

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Occasional Contributor

We required an email before someone could message a live team on our chatbot. 

 

spamming and low-quality customer conversations dropped dramatically. 

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Community Manager

Hey @Latha 

 

Thank you for post. I will investigate this for you, as soon I get any information I will contact you again.

 

Best,

Sharon

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Occasional Contributor

We required an email before someone could message a live team on our chatbot. 

 

spamming and low-quality customer conversations dropped dramatically. 

Occasional Contributor

Great idea. Thanks.