Spamming using Chatbot

Service Hub Tickets & Conversations
1

Hi Community,

What are the flood control measures we have in place in the chatbot ? Can anyone write a script to send repeated messages to spam us ?

Appreciate your help,

Latha

2

Hey @Latha

Thank you for post. I will investigate this for you, as soon I get any information I will contact you again.

Best,

Sharon

3

We required an email before someone could message a live team on our chatbot.

spamming and low-quality customer conversations dropped dramatically.

4

Great idea. Thanks.

5

Is it possible to request and email before they can chat? I only see the option in Hubspot “immediately after the first message is sent”

6

Hi @BHill8, hope you are doing well!

It is not possible at the moment, however it is in planning. You can follow the idea here, to make sure you receive the feature updates.

Hope this helps,

Diana