Currently, when a ticket is created it automatically associates the ticket itself with the company and contact related to the ticket.
However, there is a bit of a missing link when it comes to the contacts activity records being associated with the ticket. For example, if a ticket is assigned a task, the task will only be associated with the ticket record and the company record. Same if the contact completes a form, receives an email, is called, etc - none of these are associated with the ticket records.
It would be very helpful if all of these associations were automatic for my team, because for example, when we are working our tasks, the task will show up on the company record first- which may have hundreds of tickets- and we don't know which person the task is reffering to.