We would like to be able to setup chatflows in Whatsapp, in the same way that you can do it now with web chats. For example when a customer writes their first message to us via whatsapp we could reply automatically with an introductory message, or show multi-choice answers with if/else branches etc. and then be able to assign the whatsapp chat to the customer agent or to a specific user or team in our account.
Status: Idea Submitted
Agreed!
This thread’s status is ‘delivered’, but the AI agent is something different than simple chatflows.
+1 here, its ridiculous that facebook messenger is working but not whatsapp, they’re both under meta.
Hi -
We don’t have plans to invest in adding whatsapp support in chatflows. Our goal is to make customer agent great on whatsapp and add more capabilities that will make it better than chatflows in terms of the business outcomes it delivers
Regards,
Vijay
Group PM - Customer Agent
I’m sorry but I have to mention this: not all answers to problems are ‘AI’