Whatsapp Beta feedback

Service Hub Tickets & Conversations
1

Hi dev team,

Thanks for the integration; I’m happy to test it out. I connected a Whatsapp account on 14/11/2022, and here is my feedback so far:

  1. Meta Whatsapp manager - I know you have very little control here, but it’s limited in the following ways:
    1. No quick reply setup options, so instant responses are not available
    2. Under about “Hey there! I am using WhatsApp.” status cannot be updated
  2. Hubspot:
    1. Some interactions and replies do not work as on the Whatsapp app, so it might cause some confusion for users
      2022-11-14 12_13_36-WhatsApp.png
      2022-11-14 12_13_36-WhatsApp.png551×451 66.9 KB

      Users view - Emoji reaction on message and reply to a specific message working as intended
      2022-11-14 12_30_37-Inbox.png
      2022-11-14 12_30_37-Inbox.png1172×710 34.3 KB

      Hubspot view - No emoji reaction and reply not connected to the message it was replied to
    2. Whatsapp messages initiated from buttons on Facebook don’t give source context, so messages like “I would like more info on this” / “I saw this on Facebook” gives us no idea what the contact is referring to.
    3. Whatsapp chatflow / chatbox would be great

That’s it so far. If there is another location where you want this feedback, please let me know.

I’m very keen to roll this out, but we need some refinement before we can go all out live with it.

2

Hi @JanJordaan,

thank you so much for sharing your valuable feedback with the Community! I’d also recommed posting your feedback as a new comment in this Ideas thread to make sure it reaches our product team. This is also where other Community members can find more information about the WhatsApp beta if they’d like to test it. Thank you!

Cheers
Mia, Community Team