WhatsApp Integration

As our organization does a lot of work with Latin America, WhatsApp integration is essential for the growth of our organization. It is a tool that is necessary for any business in Latin America and integration with HubSpot would make our job so much easier. Please consider ASAP!

HubSpot updates
Apr 5, 2017

Whatsapp is the next generation of SMS, AND it is over IP, so it is free.

HubSpot must be able to send Whatsapp messagens ASAP to keep up with the correct communication methods.

The new generation don´t use e-mail anymore, they communicate through instant messaging (Whatsapp, Facebook chat, Line...). Whatsapp is the most popular and does no require "friendship", so should be the next step for HubSpot.

I believe this is crucial for HubSpot future.

96 Replies
HubSpot Product Team

Whatsapp is the next generation of SMS, AND it is over IP, so it is free.

HubSpot must be able to send Whatsapp messagens ASAP to keep up with the correct communication methods.

The new generation don´t use e-mail anymore, they communicate through instant messaging (Whatsapp, Facebook chat, Line...). Whatsapp is the most popular and does no require "friendship", so should be the next step for HubSpot.

I believe this is crucial for HubSpot future.

New Contributor

 I agree. Though I would go further: on the contact page where you have the Note Email Call Log etc. tabs, there should be a "Message" tab which triggers a dropdown to message someone via email, text, WeChat, Faceboom messenger etc.

 

Not to mention the Call tab could have a choice to do a traditional call and Skype, Google Hangouts, Skype etc.

 

Hubspot is great as is. The more integrations like this, the more I can streamline my business, and my clients business, for faster productivity 😃 Something which I, and all my clients, would happily pay for.

New Contributor

 I agree that this is crucial, particularaly for Latam where so much interaction takes place in Whatsapp and social media messenger apps. If this thread gets big enough and people are willing to chip in, I'd be willing to scope out third-parties to make something along these lines. 

New Contributor

Absolutely essential for Latin America

Regular Contributor | Diamond Partner

Hi, 
I don't think it will ever be possible.
Whatsapp doesn't offer any API, and conversations are linked to your mobile phone (not even to an account).
There focus has always been on encrypting conversations.

What kind of functionalities are you looking for?

Kind Regards,

Kim Nguyen
www.elixir-solutions.be

Regular Contributor

When looking at a contact, you have the mail, msg and call icons. Need a whatsapp icon that takes you to whatsapp to send a message to the contact.

 

Regular Contributor | Diamond Partner

Hi, 

You might explore Hubspot CRM Extension feature (more info here:https://developers.hubspot.com/docs/methods/crm-extensions/crm-extensions-overview ) Then, use Whatapp's click-to-chat feature on it: https://www.whatsapp.com/faq/en/general/26000030 

Hope this helps!

Kind Regards,

Kim Nguyen
www.elixir-solutions.be

New Member

This would be tremendously useful, please do it!!!

New Contributor

Would indeed be very helpful if this was possible

New Contributor

Is possible to use whatsapp with the contacts registered in hubspot?

HubSpot Employee

Hi @jflm00 Welcome to the community.  At this time it is not possible to use WhatsApp with contacts in your HubSpot mobile app. 

 

Thank you,

Ed

 

 

New Contributor

Thanks for the answer. Do you have some period or do you think that are going to have the integration for whatsapp?

 

Best Kinds

 

 

HubSpot Employee

Hi @jflm00 Whatsapp integration is not on the roadmap at this time. I'm curious about your use case scenario though.  Can you add this as a post to our ideas forum and add your use case for further comment?

 

Ed 

 

 

New Contributor

Allow me to join this conversation.

In my company case, sales team working with WhatsApp (WA). Whether mobilephone or desktop.
People got WA number from Instagram, then contact us to order. We discuss brief's order in WA, than by email. Then I save the phonenumber from new customer in my google contacts. Through this steps, we make customer database. So in my opinion, the connection between google contacts, hubspot and Whatsapp is absolutely necessary.

New Contributor

essaintial for pakistan and india

Occasional Contributor | Gold Partner

New generations dont use email, just instant messages (Whatsapp, messenger, line).

Please, try a solution for these communication tools

New Contributor

Hi,

 

Now that whatsapp business is available, is that possible to integrate it with hubspot?

 

thanks!

Regular Visitor

Absolutely necessary for Spain and Latam.
At least we need a click to Whatsapp feature, so we can click on a phone number to open the whatsapp web, a link like this:

https://api.whatsapp.com/send?phone=34666666666

New Contributor
I use whatsapp all the time. It would be great and a real time saver if there was an integration.
New Contributor

One thing in life is constant and that is change. Whatsapp is not confined to your mobile phone any more. It is now available on your computer. A lot of businesses is already using whatsapp as a main point of contact. We really need this