As our organization does a lot of work with Latin America, WhatsApp integration is essential for the growth of our organization. It is a tool that is necessary for any business in Latin America and integration with HubSpot would make our job so much easier. Please consider ASAP!
Whatsapp is the next generation of SMS, AND it is over IP, so it is free.
HubSpot must be able to send Whatsapp messagens ASAP to keep up with the correct communication methods.
The new generation don´t use e-mail anymore, they communicate through instant messaging (Whatsapp, Facebook chat, Line…). Whatsapp is the most popular and does no require “friendship”, so should be the next step for HubSpot.
I believe this is crucial for HubSpot future.
I agree. Though I would go further: on the contact page where you have the Note Email Call Log etc. tabs, there should be a “Message” tab which triggers a dropdown to message someone via email, text, WeChat, Faceboom messenger etc.
Not to mention the Call tab could have a choice to do a traditional call and Skype, Google Hangouts, Skype etc.
Hubspot is great as is. The more integrations like this, the more I can streamline my business, and my clients business, for faster productivity 
Something which I, and all my clients, would happily pay for.
I agree that this is crucial, particularaly for Latam where so much interaction takes place in Whatsapp and social media messenger apps. If this thread gets big enough and people are willing to chip in, I’d be willing to scope out third-parties to make something along these lines.
Absolutely essential for Latin America
This would be tremendously useful, please do it!!!
Would indeed be very helpful if this was possible
essaintial for pakistan and india
New generations dont use email, just instant messages (Whatsapp, messenger, line).
Please, try a solution for these communication tools
Absolutely necessary for Spain and Latam.
At least we need a click to Whatsapp feature, so we can click on a phone number to open the whatsapp web, a link like this:
yep. Agreed. WhatsApp now forms part of the essential communication we have with our target group
Yes, please!
Our customer base LOVES to share everything via Whatsapp.
We tried different ways in which this could be done, but no luck… Oh Hubspot, please answer our prayers!
Hubspot, can’t wait to see the leadership on this project!! It would be an awesome Christmas gift! WhatsApp please!
Our base is mostly latinos who use whatssapp.
47 million total latino American citizens.
Latinos are driving usage here in the U.S. In fact, according to a new study by Pew Research, 49% of U.S. Latinos are using Whatsapp representing the highest usage among any ethnic group in the country.
We work with people in US and Jamaica and all use WhatsApp as their primary method of communication - far more than email.
At the moment we have to copy and paste comms over into a note and mark it manually.
From South Africa, this is essential to us as well. So many people on WhatsApp that it’s become the standard messaging platform rather than SMS.
Over and above the ability to message someone from Hubspot, or at the very least log a message sent, I would love to see broadcast list integration. You can add up to 500 people to a broadcast list and send a message to the broadcast group. I would use this for fairly specific communication with clients when we have events, info and updates relevant to them and in their area or as an alternative to my email campaigns with links to the content (I get lots of people saying they don’t really use email and would prefer me to keep in touch via WhatsApp).
Apart from WhatsApp, would like Messenger and SMS integration.
I noticed that there are a lot of ideas that are talking to the same thing.
@mschnitt , does Hubspot consolidate the replies and upvotes when making dev roadmap decisions?
Here are some of the others:
https://community.hubspot.com/t5/HubSpot-Ideas/WhatsApp-Integration/idi-p/15745 (44 upvotes)
https://community.hubspot.com/t5/HubSpot-Ideas/Log-SMS-texts-sent-to-contacts-in-the-CRM/idi-p/19988/page/2#comments (30 upvotes - about SMS messaging but think it falls under the same banner)
Hi,
I don’t think it will ever be possible.
Whatsapp doesn’t offer any API, and conversations are linked to your mobile phone (not even to an account).
There focus has always been on encrypting conversations.
What kind of functionalities are you looking for?
Kind Regards,
Kim Nguyen
www.elixir-solutions.be
Hi,
You might explore Hubspot CRM Extension feature (more info here:Accounts Dashboard | HubSpot ) Then, use Whatapp’s click-to-chat feature on it: https://www.whatsapp.com/faq/en/general/26000030
Hope this helps!
Kind Regards,
Kim Nguyen
www.elixir-solutions.be
Is possible to use whatsapp with the contacts registered in hubspot?
Hi @jflm00 Welcome to the community. At this time it is not possible to use WhatsApp with contacts in your HubSpot mobile app.
Thank you,
Ed