Apple Business Chat, Whatsapp, Facebook messanger support
I was looking for the idea and did not find it. I think modern CRM and Customer support tools needs the support for modern communication methods like Apple Business Chat, Whatsapp for business, Facebook Messanger, maybe Telegram etc. I was not able to find any info if it is planned or when or not.
Current support process needs the modern tools and without iMessage and Whatspp, we have to look for other solution which is useless.