Imagine if we could view all SMS activity in one place, outgoing, incoming - opposed to going into a contact and individually checking the activity. Not only would this be a less time consuming way of catching up on inquiries but it would generally be a more efficient way of keeping tabs on potential/existing clients.
Ideally, the goal would be to have a central area which would manage the flow of all incoming, outgoing and failing SMS messages.
Example: Trish B responding to your SMS with ‘STOP’. You would be able to then click on this message and view the trail, to see what was sent to trigger this response.