Update ticket name

Service Hub Tips, Tricks & Best Practices
1

Is it possible to keep a format for ticket name?

I created a form with fields as login email, name, category and decsription of issue. When customer submits the form, a ticket is created in HubSpot with ticket name as “New ticket created from form submission”. Can I autopopulate the ticket name as “CustomerName-Category” as fetched from form?

2

Hi @PBarik,

The “Ticket name” field (internal label “subject”) should automatically carry over from the form:

karstenkoehler_0-1682928594944.png

Can you confirm that’s the field you’re using?

Best regards

3

yes, I’m using the same field.

4

Hi @PBarik,

Could you please share a screenshot of your view in the forms editor?

Best regards

5

Thank you for relying back @karstenkoehler . I have resolved this by creating a workflow.