Is it possible to create a standardized ticket name based on form fields?
In other words, our ticket submission form would have fields for Date, Issue and Platform. Once those fields are completed, a hidden field for Ticket name would include [Date] - [Issue] - [Platform]
Hi @DBoroi,
This would require a ticket-based workflow (available in Service Hub Professional) that enrolls new tickets and applies this naming convention:
The default ticket from form creation settings do not have any settings for this that I’m aware of.
Best regards!
reply me via email joshuatyler807@gmail.com
