Hi community!
How can we track activity per user in the chats? For example I need to know when a user was “away”, when “available”, spent time as “available”, average “available” time per user etc.
Thank you in advance!
Nikkk
Hello @Nikkk, Thank you for posting in our Community!
It’s great that you’re looking to track user activity in your chats. Understanding how users interact can provide valuable insights.
Could you share a bit more about the current setup in HubSpot you’re using for your chats? Are you using a specific report? Custom report? It’s possible to use our Analytics Tools.
To our top experts @willsmith, @Jnix284, @Crystal_Hopper any recommendations to @Nikkk?
Thank you,
Pam
Sorry, I don’t have the capacity to support live chat and don’t know about these kind of chat elements. Ours is only a bot that does a hand off for review at the end of a chat.
@Nikkk If you’re using HubSpot’s Chatflows, this type of data is not available.
If you’re using a third-party chat feature, the availability of that data in HubSpot would depend on the integration.
As @PamCotton mentioned, we’d need to know more about how you have it configured to see what’s possible.
Hi,
I need to check who are from our users was avialble and when (date,time).
Sometimes we facing that chatbot answer to customer “nobody can answer you because all users are disconnected, leave your email…” althought we have several avialbe users in chat.
Nikkk
Thank you in advance!
Hi @Nikkk, this knowledge base article about managing team availability should help you to verify, I’m happy to help if you have further questions.