Certificate garbled text; garbled persists after editing bio; Chinese characters garbled; no update after switching to English name

Academy
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5fbba7f98d6944aaa4623ce46f39b5a0 (1)
5fbba7f98d6944aaa4623ce46f39b5a0 (1)1140×880 63.2 KB
The certificate is still displaying garbled characters. I modified the description, but it remains garbled. Chinese characters are showing as garbled text, and after editing it to an English name, there is no update.

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Hey @future,

Thanks for bringing this to the community!

I see that you’re having trouble with the name on your certification.

We have a thread that covers exactly this – take a look here: Certificate name correction request - #4 by Berangere

Your HubSpot Academy certificate will reflect the name on your HubSpot User profile, so if you’ve recently made a name update, here are a few steps to get it showing correctly:

  1. Log out of HubSpot and log back in
  2. If the name still isn’t updated, clear your browser cache and try again

Give those a shot and let us know if that does the trick!

Sam, Community Manager