Hello,
In conversations, we like the shared mailbox feature and that email forwarding has been added. However, it would be better if we could edit the email before forwarding it. Most of the time the whole email thread is not relevant to the person you are forwarding the thread to and you only want to send certain parts of the thread. It would be good to edit so that only the relevant parts of the email thread are forwarded.
Thanks
Nicky
YES please this feature would be really useful - to be able to edit an email thread when forwarding it. 
@hubspot
This is need for our business. In some cases there are manufacturer costs or other internal communications that cannot be forwarded to customers. It is inefficient to copy select items into a new email thread instead of forwarding an existing edited thread.
Please do it. Sorry but that´s really embarrassing that is not possible. 
This is a much needed feature here, customers have reached out saying that they need this feature because they want to keep their contacts in the loop but sometimes there are information in internal communications that have to be edited out.
Their current workaround is to remove the senstive information and pasting the edited “history” in a new email.
We really need this feature. I join the request.
This is a really basic, much needed feature for us as well!
Agreed, this should be easy to implement and would help a great deal. Sometimes a customer or partner doesn’t need to know exactly how the sausage is made. Likewise we could be potentially accidentally sharing content that we’re restricted by contract or even by law. The copy and paste workaround is time consuming, so our users tend to fall back into just using e-mail and we don’t get the value that a CRM suite provides.
Can you add the ability to view and edit the original messages when forwarding or replying to a conversation? I wish to be able to edit, mark, or remove parts/information due to privacy issues, or for ease of reference when replying. Now it is cumbersome to draft a new e-mail when forwarding to a third party and then having to link that email/ticket/conversation to the original contact.
[RECORDING] The Vision for Help Desk: A Streamlined Workspace for Support Teams in HubSpot Could this please be a fix in the Help Desk?
+1, upvoting on behalf of a customer. Usecase: they are working with external teams (who can’t be granted access to the Inbox) and need to remove the history before sharing back with the customer.
We really need this feature as well. Please put it in your raodmap !
This is absolutely critical to our business, as we have system updates that we need to forward to subcontractors and remove the customer information.
Extremely important feature to have for us for data sensitive reasons. We’re in the process of swapping over from Outlook to Hubspot and in order to become completely reliant in Hubspot this is an essential feature.
Any update on this? This is a feature that would be really useful.
omg, nearly 4 years later… don’t think HubSpot will do anything about this then. Will go back to Outlook.
Bumping because our customers request such feature as well.
Please do this
yes please. This feature would help when it becomes time for us to next access if Hubspot is suiting our needs.
Please make that feature accessible. It is imperative to edit sensitive info before emails are sent out. Im sure you would understand, without pointing out the obvious, why this is critical.