Our team of account executives provide support as a small, but critical part of their job.
Throughout the day they are conducting demos, meeting with current clients, part of internal meetings, etc… We do not spend much time in hubspot, except to update our deals pipeline, or respond to tickets submitted (this occurs on a weekly basis, not hourly).
We want to integrate the live chat, but since hubspot is not where we spend much time, it is not feasible to have to update avaiability constantly based on what we are doing.
For teams like ours we need the ability to sync our avaiability to our calendar. This has been repeatedly asked for by clients, for years, but with no real response by hubspot.
Why? Why not cater to companies that want to provide support, but don’t have such a need that our reps must live in hubspot for the entirety of their day?