Sync Availability status with external tools like google calendar

Apps HubSpot Native Apps
1

Hello!
We are using HubSpot as out main Ticketing tool. We are working with agents globally in different time zones and start using ticket assignment based on user availability status. We are also uusing setting working hours for users, but we are wondering if there is a way to sync the status with google calendar? That way we woul not need to maintain availability in two systems.

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Hey, @Jazzmin :waving_hand: Please refrain from making duplicate posts for the same question. My teammate Kennedy was able to get an answer here. Have a great day! — Jaycee

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Hi Jaycee!
Sorry for creating any duplicate, this seems to be an misunderstanding on my side. I understood in the reply from Kennedy that I should post it in the idea forum, which I thought I did. No clue ehy this post ended up here again…

4

Hi @Jazzmin

I see what you’re trying to do. Right now, HubSpot’s working hours and user “availability” settings are stored only inside HubSpot and aren’t automatically updated from external sources like Google Calendar.

The platform doesn’t expose those settings through the public API, which means you can’t sync them natively or via a simple workflow. You can double-check the available scheduling options here:

(Manage user working hours and availability for scheduling pages, inbox, and help desk )

If you want to reduce double maintenance, the closest native setup is to rely on the two-way meeting sync between HubSpot and Google Calendar, but that only handles meeting creation and updates. Availability status itself remains separate.

(Use HubSpot's calendar sync with Google Calendar or Outlook Calendar. )

If your team truly needs HubSpot’s “available/unavailable” state to reflect real-time calendar status, you’d have to run a middleware that listens too Google Calendar’s free/busy feed and updates a custom user property or internal field in HubSpo, something not possible with default workflows today but achievable through a managed two-way sync layer. If consistency between HubSpot and Google Calendar is what slows your team, Stacksync keeps both sides aligned in near real time so you don’t have to chase those manual updates later.